Privacy Policy

1. Introduction

Current Connections ("we", "us", "the Company") respects your right to privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and its Regulations.

This Privacy Policy explains what personal information we collect, why we collect it, how we use, store and protect it, and the rights you have in respect of your personal information. By engaging our services, submitting an enquiry through our website, or communicating with us, you consent to the processing of your personal information as set out in this policy.

2. Who We Are

Current Connections is an electrical contracting business based in Randburg, Johannesburg, providing electrical installations and repairs, compliance certificates, solar installations, alternative supply installations, utility metering and related services to residential, commercial and industrial clients across South Africa.

For the purposes of POPIA, Current Connections is the Responsible Party for the personal information it collects and processes. Our Information Officer can be contacted at info@currentconnections.co.za or 011 326 3345.

3. Information We Collect

We collect personal information directly from you when you interact with us. This includes, but is not limited to:

• Contact information — your full name, phone number and email address;
• Enquiry details — the service you are interested in, your property type (residential, commercial or industrial), your preferred contact method, and the message you send us;
• Client records — where you engage our services, we may collect your physical address, site details, proof of identity for municipal or insurance purposes, and records of work performed;
• Communications — records of telephone, email, WhatsApp or in-person correspondence with our team.

We do not intentionally collect special personal information (such as race, religion, health or biometric information) unless it is lawfully required for a specific service you have requested.

4. How We Use Your Information

We use your personal information for the following purposes:

• to respond to your enquiries and provide quotations for our services;
• to plan, schedule and deliver electrical services you have requested;
• to issue invoices, statements and certificates, and to maintain accurate business records;
• to comply with legal and regulatory obligations, including the requirements of the Electrical Contractors' Association and municipal authorities;
• to contact you regarding your project or service request; and
• to send you relevant information about our services, only where you have opted in to receive marketing communications.

5. Legal Basis for Processing

We process your personal information on one or more of the following lawful bases:

• Consent — where you have provided your information to us voluntarily, such as through a website enquiry form;
• Contract — where processing is necessary to perform a service you have requested or to take steps prior to entering into an agreement;
• Legal obligation — where we are required to process information to comply with the law; and
• Legitimate interests — where processing is necessary for our legitimate business operations and does not unduly prejudice your rights.

6. Disclosure to Third Parties

We will never sell your personal information to any third party. We only share your personal information where it is necessary to provide our services or where the law requires us to do so, including:

• with our employees and subcontractors who need the information to deliver our services to you, all of whom are bound by confidentiality obligations;
• with third-party service providers under contract with us (such as IT and hosting providers) who may only use your information for the specific services they perform for us;
• with suppliers, manufacturers or insurance providers where required to resolve a fault, warranty or claim on your installation;
• with municipal authorities, certification bodies or regulators where required by law; and
• with law enforcement, courts or government bodies where we are legally obliged to do so, or where we believe in good faith that disclosure is necessary to prevent physical harm, financial loss or suspected illegal activity.

7. Marketing & Direct Communications

We will only send you marketing communications about our products and services where you have expressly opted in to receive them. If you receive marketing material from us, you may opt out at any time by using the unsubscribe link in any communication, or by contacting us at info@currentconnections.co.za.

Should you provide a review or testimonial of our services, you consent to us displaying your first name and review on our website or marketing material. We will never display your surname, contact details or other personal information alongside a review without your permission.

8. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal information, including:

• restricting access to personal information to authorised personnel only, on a need-to-know basis;
• securing our systems, devices and paper records against unauthorised access, loss, alteration or disclosure;
• ensuring all employees and third parties who handle your information are bound by confidentiality obligations; and
• regularly reviewing our security practices to respond to changes in technology and legislation.

While we take all reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Where information is transmitted to us over the internet (for example, via our website enquiry form), such transmission is at your own risk.

9. Retention of Information

We will not retain your personal information for longer than is necessary for the purposes for which it was collected, unless we are required by law to retain it for a longer period. For example, records relating to electrical compliance certificates and installations are retained in line with legal and industry requirements.

When personal information is no longer needed, we will delete, destroy or de-identify it in a secure manner.

10. Your Rights

In terms of POPIA, you have the following rights in respect of your personal information:

• the right to access the personal information we hold about you;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion or destruction of your personal information, subject to legal obligations to retain it;
• the right to object to processing of your personal information in certain circumstances; and
• the right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact our Information Officer. We will respond to your request within a reasonable time and in accordance with POPIA.

11. Data Breaches

In the event of a security breach that compromises your personal information, we will notify the Information Regulator and affected individuals in accordance with section 22 of POPIA, and will take steps to mitigate any potential harm.

12. Queries & Complaints

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Current Connections
Randburg, Johannesburg
Email: info@currentconnections.co.za
Tel: 011 326 3345

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa):

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za | Website: www.inforegulator.org.za

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The updated version will be published on our website with a revised "last updated" date. We encourage you to review this page periodically.